1: Introduction and Acceptance of Terms 

1.1 Overview

Welcome to Conversa Spanish Institute, an educational establishment dedicated to the dissemination and teaching of languages, located in Valencia, Spain. We offer comprehensive Spanish language courses and cultural integration experiences tailored to enhance linguistic skills and cultural understanding.

1.2 Legal Framework and Purpose of the Terms

These Terms and Conditions (“Terms”) govern all interactions and transactions made through the Conversa Spanish Institute website (conversaspanishinstitute.com), affiliated platforms, and on-site services. These Terms are intended to provide clear guidelines and legal protection for both you, the Student, and Conversa.

1.3 Acceptance of Terms

By registering for a course, using any of our services, or accessing our facilities, you agree to be bound by these Terms, which, along with our Privacy Policy, govern our relationship with you concerning the services offered. If you disagree with any part of these terms, you should refrain from purchasing our services or products.

1.4 Duration and Modification of Terms

The present Terms are valid indefinitely and apply to all transactions conducted through the Conversa Spanish Institute website and associated platforms. We reserve the right to modify or amend these Terms at any time. If modifications constitute a substantial change in terms, we will notify you by posting an announcement on our website. Such modifications will not affect any services or products purchased prior to the modification.

1.5 Legal Capacity and User Restrictions

The services and products offered by Conversa are available only to individuals and legal entities who are at least 16 years of age. By accepting these Terms, you confirm that you meet the minimum age requirement and have the legal capacity to enter into a binding contract. You can read our Legal Notice here.

1.6 Regulatory Compliance

In compliance with Law 34/2002, of 11 July, on Services of the Information Society and Electronic Commerce (LSSICE), the following information is provided:

• Business Name: CONVERSA 2021 LANGUAGE INSTITUTE SL
• Commercial Name: Conversa Spanish Institute
• Tax ID (CIF): B16808891
• Address: C/ Marqués de Sotelo,
  floor 2, door 4, Valencia, Spain
• Email: [email protected]
• Business Activity: Language education 

1.7 Contact Information

For inquiries or further information about these Terms, please contact us:

• Phone:  +34 961258767
• Email: [email protected]
• Postal Address: Marqués de Sotelo 3, floor 2 door4, 46002 Valencia, Spain.

2: Enrollment/Admission and Accomodation

2.1 Enrollment Process

To enroll in courses and secure accommodation at Conversa Spanish Institute, prospective students must first contact the school to verify the availability of their desired course and start date. This can be done via email, phone, or in person at our office in Valencia. After confirming availability, students can purchase the product online or can complete the enrollment form available at our office. Submission of the enrollment form, along with payment of required fees, constitutes a formal request to enroll in courses and book accommodation.

Enrollment for Education Groups (School groups, University or similar) have a specific process and terms that can be found here: Educational Groups terms and conditions 

2.2 Verification of Availability

Before making any payments, prospective students are required to verify the availability of both the course and accommodation with Conversa Spanish Institute. Failure to verify availability may result in booking a course or accommodation that is already full. In such cases, Conversa will either:

• Offer a full refund of any fees or deposits paid.
• Propose a similar alternative arrangement for either the course or accommodation, subject to the student’s agreement.

2.3 Payment of Fees

Full payment of both tuition and accommodation fees is required to confirm enrollment and secure housing. Payment must be completed according to the agreed schedule provided at the time of enrollment. Details of payment deadlines and acceptable methods will be included in the enrollment confirmation.

2.4 Admission Criteria

Admission to Conversa Spanish Institute is based on course availability and the fulfillment of specific course prerequisites, which may include language proficiency levels and age requirements. We reserve the right to assess the suitability of candidates based on the information provided in the enrollment form and any required supporting documents.

2.5  Confirmation of Enrollment

Upon receiving your enrollment form and verifying the availability of the desired course, Conversa will issue a confirmation of enrollment via email. This confirmation will include details of the course, start dates, and any instructions for the initial payment or deposit required to secure your place.

2.6 Payment of Fees

Full payment of tuition fees, or at least a specified deposit, must be made prior to the commencement of the course to confirm your place. Details of payment amounts, deadlines, and acceptable payment methods will be specified in the enrollment confirmation. Failure to comply with payment terms may result in the cancellation of enrollment.

2.7 Booking and Attendance Policies

• Booking Confirmation: Students are encouraged to confirm their attendance as early as possible since classes have limited capacities. Late confirmations may result in the unavailability of desired course dates.
• Attendance Requirements: Regular attendance is crucial for academic success. Students are expected to attend all scheduled classes unless excused for reasons such as illness or emergency.
• Late Arrivals and Absences: Students arriving late for classes disrupt the learning environment and may miss significant course content. Repeated unexcused lateness or absences may lead to disciplinary actions, including warnings or dismissal from the course.
• Consequences of Non-Attendance: Failure to attend the course without proper notification may result in forfeiture of the course fees and the inability to register for future courses without prior clearance from the administration.

• Accommodations: Conversa Spanish Institute provides assistance in arranging suitable housing for students, which may include homestays with local families, shared student dormitories, or assistance with finding private apartments. Availability of accommodations is checked as part of the enrollment verification process.Information on available options, pricing, and booking procedures will be provided upon enrollment. Host Families can include breakfast options, half board or full board with picnic style lunch.

Accommodation rules:

• Hygiene and Order: Students are required to keep their living spaces clean and orderly.
• Quiet Hours: Quiet hours from 22:00 to 07:00 must be observed to ensure a conducive environment for all residents.
• Guest Policy: No parties or overnight guests are allowed to ensure the comfort and security of all tenants.
• Extensions: Extension requests must be made by email at least two weeks prior to the scheduled end date and are subject to availability and approval.

If staying with a host family:

• Respect for Family Rules: Students must adhere to the specific rules set by the host family, which include meal times and household etiquette.
• Restricted Kitchen Use: Cooking or taking food from the kitchen is generally not permitted unless specifically agreed upon with the host family.
• Utilities: Students are expected to use utilities like water, electricity, and gas judiciously.

Arrival and departure:

• Arrival: Students are expected to arrive at their accommodations on the Sunday before the course start date between 12:00 and 18:00. Arrivals after 18:00 may require special arrangements (and extra costs to the student) such as an airport pick-up, which can be organized through the institute.
•  Departure: Departure from the accommodation should occur by 11:00 on the Saturday following the end of the course.
  

Transportation: The Institute offers information on local transportation solutions, including public transit, biking, and car rentals. Additionally, airport pickup services can be arranged upon request.

2.9 Cancellation and Refunds

Cancellations must be made in writing and are subject to the following conditions:

• Before Arrival: If cancellation occurs more than 30 days before the start date, a refund will be provided minus a non-refundable registration fee for the course of 40€ and in case of booking accommodation, a non refundable fee of 100€ for the accommodation reservation.  If the cancellation occurs within 30 days of the start date, a cancellation fee of 60% of the total course/accommodation fee will be retained.
• After Arrival: No refund will be made for cancellations after the start of the course, nor for early departure for any reason. This includes cancellations due to visa refusals after course commencement.
• Visa Refusal: If a student visa is not granted and the school is informed more than 30 days before the start date, a refund will be provided minus a non-refundable registration fee for the course of 40€ and in case of booking accommodation, a non refundable fee of 100€ for the accommodation services. If the cancellation occurs within 30 days of the start date, a cancellation fee of 60% of the total course/accomodation fee will be retained.
• Exceptional Circumstances: Should there be exceptional circumstances, such as illness or severe hardship, the school may consider a refund or credit note at its discretion, based on the evidence provided.

2.10 Student Responsibilities

Upon enrollment, students are expected to:

• Comply with all academic and conduct regulations of the institute.
• Attend scheduled classes and participate in required activities.
• Inform the institute of any changes in their contact details or personal circumstances that might affect their enrollment or participation in the course.

2.11 Changes to Enrollment or Accommodation

Students may request to change their course dates or accommodation arrangements subject to availability. Such requests must be made in writing at least 30 days prior to the commencement of the course. Change fees may apply, and conditions for such changes will be specified in the enrollment confirmation.

2.12 Deferral of Studies

Students may defer their studies and accommodation arrangements to a later date, subject to availability and administrative approval. Requests for deferral must be made in writing and are subject to a deferral fee specified at the time of the request.

2.13 Rejection of Application

Conversa reserves the right to reject any application for enrollment at its discretion without the necessity of providing a reason. Reasons for rejection may include, but are not limited to, non-compliance with admission criteria, failure to meet language proficiency requirements, or limited course capacity.

3: Fees and Payment Conditions

3.1 Tuition and Fees

Conversa Spanish Institute offers various courses each with specific tuition fees. Detailed information about tuition fees, registration fees, and any additional costs associated with the courses (such as materials, activities, or administrative fees) is provided on our website and updated periodically. Fees are listed in euros and are subject to change without prior notice.

3.2 Payment Obligations

Upon enrollment confirmation, students are obligated to pay the tuition fees as detailed in their acceptance letter or enrollment confirmation. This includes:

• A non-refundable registration fee to secure a place in the course.
• Full tuition fees payable according to the payment schedule outlined in the enrollment confirmation or enrollment confirmation.

3.3 Payment Methods

Conversa accepts payments through the following methods:

• Bank transfer to the institute’s bank account, details of which will be provided in the enrollment confirmation.
• Online payments via credit card or PayPal through a secure payment gateway accessible via our website.
• In-person payments at our administrative office in Valencia.

Students are responsible for any transaction fees or charges incurred during the payment process and must ensure that the full amount due is received by Conversa.

3.4 Payment Deadlines

Payment deadlines are specified in the enrollment confirmation. It is imperative to adhere to these deadlines to ensure your place in the course is secured. Late payments may incur additional charges or result in the loss of your place in the course.

3.5 Refund Policy

Refunds, when applicable, are processed according to the cancellation and refund policies detailed in Section 2.9 of these Terms and Conditions. Refunds will be returned via the original payment method used by the student unless otherwise specified or agreed upon.

3.6 Financial Documentation for Visa Applications

For students requiring a visa to enter Spain, Conversa will provide necessary documentation confirming enrollment and payment of fees, which can be used to support visa applications. This documentation is only issued once full payment of tuition fees has been received.

3.7 Changes in Course Offerings

Conversa reserves the right to make changes to its course offerings at any time due to exigent circumstances or enrollment minimums not being met. In such cases, Conversa will offer alternative course options, deferment, or a full refund of tuition fees paid if alternative arrangements are not satisfactory.

3.8 Non-Payment

Failure to meet payment obligations may result in administrative penalties, denial of access to courses, withholding of official documents such as completion certificates, and legal action. Students facing financial difficulties are encouraged to contact the administration office to discuss possible payment arrangements or financial aid options.

4: Course Information and Academic Policies

4.1 Course Offerings

Conversa Spanish Institute provides a diverse array of Spanish language courses tailored to different proficiency levels and educational needs. Course offerings include intensive language programs, specialized workshops, cultural immersion activities, and private tutoring. Detailed descriptions of each course, including duration, content, teaching methodology, and expected outcomes, are available on our website and can be requested from our administration office.

4.2 Course Scheduling and Timetable

Courses are scheduled throughout the year at various times. Prospective students must first contact the school to verify the availability of their desired course, start date and timetable. This can be done via email, phone, or in person at our office in Valencia. The specific timetable for each course will be provided upon enrollment confirmation. Conversa reserves the right to modify course schedules, merge classes, or change instructors based on operational needs or enrollment levels. Students will be notified of any significant changes to their schedule as soon as possible.

4.3 Attendance and Participation

Regular attendance is crucial for language acquisition and is therefore mandatory. Students are expected to attend all scheduled classes and participate actively in all course activities. Specific attendance requirements may be stipulated for certain courses, especially those leading to certification or proficiency assessments.

4.4 Academic Performance

Students are expected to maintain satisfactory academic progress throughout their course. Assessments may include written exams, oral tests, class participation, and homework assignments. Failure to meet academic standards may result in additional support requirements, repeating course modules, or in severe cases, discontinuation of studies.

4.5 Certification and Completion

Upon successful completion of a course, students will receive a certificate from Conversa Spanish Institute, stating the level of proficiency attained and any other relevant achievements. To qualify for certification, students must meet all academic and administrative requirements, including full payment of tuition fees.

4.6 Course Materials

All required course materials will be either provided or made available for purchase at the beginning of the course. The cost of materials may or may not be included in the tuition fees, as specified in the course description.

4.7 Changes to Enrolled Courses

Students may request changes to their enrolled courses (such as switching to a different level or different course timing) subject to availability and approval by the academic coordinator. Requests must be made in writing at least two weeks prior to the change taking effect. Additional fees may apply depending on the nature of the change.

4.8 Withdrawal from Courses

Students wishing to withdraw from a course must notify Conversa in writing. Refunds for withdrawal are governed by the cancellation and refund policies outlined in Section 2.9. Non-attendance does not constitute formal withdrawal, and students will be responsible for full payment unless proper withdrawal procedures are followed.

4.9 Academic Integrity

Conversa Spanish Institute upholds strict standards of academic integrity. Plagiarism, cheating, and other forms of academic dishonesty are prohibited and subject to disciplinary action, which may include expulsion from the institute without a refund.

4.10 Accommodations for Special Needs

Conversa is committed to providing equal learning opportunities. Students with special needs or disabilities are encouraged to contact the administration prior to enrollment to discuss any necessary accommodations or support services.

5: Student Conduct and Responsibilities

5.1 Code of Conduct

Students enrolled at Conversa Spanish Institute are expected to adhere to a high standard of behavior that fosters a respectful, supportive, and inclusive educational environment. This includes, but is not limited to, respecting fellow students, faculty, and staff, maintaining integrity in academic work, and respecting the property of others and the facilities at Conversa.

5.2 Prohibited Behaviors

Engaging in the following behaviors is considered a breach of the student code of conduct and may result in disciplinary action, including suspension or expulsion without a refund:

• Harassment, discrimination, or any form of behavior that infringes on the safety and rights of others.
• Disrespectful behavior or language directed towards faculty or staff members.
• Destruction or improper use of property.
• Any forms of academic dishonesty such as plagiarism, cheating in examinations, or falsification of records.
• Illegal activities, including but not limited to the use or possession of illegal drugs, theft, and violence.
• Consuming alcohol on school premises or attending classes while under the influence of alcohol or drugs.

5.3 Classroom Etiquette

• Students are required to arrive on time for classes and remain until the class is dismissed.
• Mobile phones should be silenced during class sessions to avoid disruptions.
• Participation in class discussions and activities should be constructive and respectful of differing opinions.

5.4 Reporting and Disciplinary Procedures

Allegations of misconduct will be investigated promptly and fairly. Students accused of misconduct will have the right to be heard and to present evidence on their behalf before a disciplinary decision is made. Disciplinary actions may vary based on the severity of the misconduct and could include warnings, trial periods, suspension, or expulsion.

5.5 Obligations to Inform

Students must inform Conversa Spanish Institute of any changes in their personal information, such as address, contact details, or health status, that may affect their enrollment or emergency contact details. Failure to maintain accurate records can lead to administrative actions, including the withholding of certification or academic records.

5.6 Use of Information and Communication Technologies

Students are expected to use information and communication technologies, including the internet and email, responsibly and ethically. This includes refraining from accessing inappropriate materials, engaging in unauthorized access, and other forms of cyber misconduct. Violations may result in disciplinary action and possible legal consequences.

5.7 Privacy and Respect for Others

Privacy and confidentiality are to be respected at all times. This includes not disclosing or misusing personal information about other students or staff without their consent, except as required by law. You can find our full Privacy Policy here.

5.8 Compliance with Local Laws

Students are expected to comply with all local laws while enrolled at Conversa Spanish Institute. Non-compliance with local laws can result in disciplinary action by the institute and legal actions by local authorities.

5.9 Responsibility for Personal Belongings

Students are responsible for their personal belongings. Conversa Spanish Institute is not liable for loss, theft, or damage to personal items brought to campus or associated locations.

5.10 Insurance Coverage

• Liability Insurance: All students participating in school group programs at Conversa Spanish Institute are covered by a civil liability insurance policy, which includes only accidents occurring within the premises of the institute.
• Limitations of Liability: The Institute is not responsible for accidents that occur outside the institute’s premises, including during any external activities promoted by the Institute. The insurance does not cover accidents that may occur at various accommodations managed by the Institute through external providers.
• Health and Accident Insurance: Students are solely responsible for obtaining health and accident insurance in their country of origin, which must be valid for the entire duration of their stay in Spain or contact us to help them get one through our third party providers.

6: Privacy and Data Protection

6.1 Collection of Personal Data

Conversa Spanish Institute collects personal data necessary for the effective management of our educational services. This data includes, but is not limited to, names, addresses, email addresses, and phone numbers, which are collected through enrollment forms, website interactions, and communications. You can read our full Privacy Policy here.

6.2 Purpose of Data Collection

The collected personal data is used to:

• Facilitate the administration of educational services.
• Manage student enrollments and academic progress.
• Communicate important information related to courses and institute activities.
• Fulfill legal obligations under applicable educational and civil regulations.

6.3 Disclosure of Personal Data

Personal data may be shared with third-party service providers who perform functions on our behalf, such as payment processing, data management or catering services. We ensure these parties adhere to strict data protection standards and confidentiality agreements to safeguard student information.

6.4 Data Security Measures

We implement robust technical and organizational measures to protect personal data against unauthorized access, alteration, loss, or destruction. These measures include encrypted data storage, secure communication channels, and restricted access to personal data.

6.5 Rights of Data Subjects

Students have extensive rights over their personal data, including:

• The right to access and obtain a copy of their data on request.
• The right to request the rectification of inaccurate data.
• The right to request the deletion of data when it is no longer necessary.
• The right to withdraw consent at any time, subject to legal or contractual restrictions.

6.6 Data Retention

Personal data is retained only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. Upon expiry of such periods (you can read about data retention periods in our Privacy Policy), personal data is securely deleted or anonymized. 

6.7 Notifications of Data Leak

In the unlikely event of a data leak, affected individuals will be notified promptly in accordance with applicable laws. We will also take immediate steps to mitigate any potential damage caused by the leak.

6.8 Use of Image rights

Conversa Spanish Institute retains the right to utilize photographs and video recordings captured during course sessions or during any institute-sponsored activities for promotional purposes. This media may be displayed on our website, social media platforms, or in other promotional materials. Students preferring not to have their images or videos used in these manners are encouraged to opt-out by notifying us in writing prior to the commencement of their activities. Such requests should be directed to [email protected].

6.9 Modifications to Privacy Policy

Our privacy policy may be updated periodically to reflect changes in our practices or regulatory changes. Students will be notified of significant changes through an updated policy posted on our website and, where appropriate, through direct communication.

6.10 Contact Information for Privacy Concerns
For any inquiries or concerns regarding personal data, or to exercise any of the rights mentioned, students should contact the Data Protection Officer at:

• Email: [email protected]
• Address: Marqués de Sotelo 3, floor 2
  door 4, Valencia ,46002 Spain

6.11 Compliance with GDPR

For students from the European Union, our data protection practices are designed to comply with the General Data Protection Regulation (GDPR). We commit to the lawful processing of personal data, maintaining transparency, and providing control to EU students over their personal data.

7: Intellectual Property

7.1 Ownership of Intellectual Property

All educational materials, whether provided in physical form such as textbooks and handouts or via digital platforms like the Conversa Spanish Institute website, app.conversaspanishinstitute.com, or the Conversa Apps, are the exclusive intellectual property of the Institute or are licensed from third parties. This includes but is not limited to textbooks, workbooks, articles, lecture content, graphics, digital media, software, and all other materials.

7.2 Use of Materials and Content

Students are granted a non-exclusive, non-transferable license to use the provided materials and content solely for the purpose of their studies. Any reproduction, modification, distribution, or public display beyond personal use is strictly prohibited without prior written consent from Conversa Spanish Institute. Unauthorized use may result in disciplinary action, legal proceedings, and civil or criminal penalties under Spanish and international law.

7.3 Student-Generated Content

Work produced by students as part of their coursework remains the intellectual property of the student. However, students grant Conversa Spanish Institute a non-exclusive, royalty-free license to use such works for educational, promotional, or research purposes, unless specifically agreed otherwise in writing.

7.4 Digital Content

The content available through Conversa Spanish Institute’s digital platforms, including texts, graphics, logos, icons, images, audio clips, and software, is protected under Spanish and international copyright and intellectual property laws. Unauthorized use, reproduction, or distribution of such content is expressly prohibited.

7.5 Respect for Third-Party Rights

Students must respect the intellectual property rights of others, including securing the necessary permissions to use third-party content in their assignments and projects. This includes adhering to copyright laws and avoiding plagiarism by properly citing sources.

7.6 Protection and Enforcement

Conversa Spanish Institute is committed to protecting the intellectual property rights of its educational materials and digital content. The Institute will actively enforce these rights and take all necessary legal actions to address any infringement or misuse by any party.

8: Limitations of Liability

8.1 General Liability

Conversa Spanish Institute is committed to providing high-quality educational services. However, the Institute shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages that result from the use of, or the inability to use, the educational services provided. This limitation of liability applies to damages arising from the use of any electronic or telecommunication services provided by the Institute, unauthorized access to or alterations of your data, conduct or content of third parties, and all other matters relating to the services provided by Conversa Spanish Institute.

8.2 Force Majeure

Conversa Spanish Institute shall not be liable for any failure to perform its obligations where such failure results from any cause beyond Conversa’s reasonable control, including, but not limited to, mechanical, electronic, or communications failure or degradation, acts of nature, war, terrorism, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

8.3 Limitations on Claim

Any claim against Conversa Spanish Institute related to the services provided under these Terms and Conditions must be brought within one year after the cause of action arises. Any claims brought after this period shall be barred.

8.4 Exclusions

Where the laws do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, these exclusions and limitations may not apply to you. In such cases, Conversa Spanish Institute’s liability will be limited to the fullest extent permitted by applicable law.

8.5 Financial Limitations

In any event, Conversa Spanish Institute’s total liability to any student for any and all claims and damages, regardless of the form of action or claim, whether in contract, tort, or otherwise, shall be limited to the amount paid by the student for the services provided.

9: Dispute Resolution

9.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Spain, specifically under the framework established by the Law 34/2002, of 11 July, on Services of the Information Society and Electronic Commerce (LSSICE). Any disputes arising from these Terms will be resolved in accordance with Spanish law.

9.2 Online Dispute Resolution Platform

For resolving disputes, students may also utilize the Online Dispute Resolution (ODR) platform provided by the European Commission. This platform offers a streamlined online system for consumers to resolve out-of-court disputes arising from online purchases and contracts, accessible via the following link: http://ec.europa.eu/consumers/odr/. This facility is particularly relevant for students residing in the European Union.

9.3 Jurisdiction

In accordance with Article 29 of LSSICE, contracts executed by electronic means with consumers are presumed to be concluded at the consumer’s habitual residence. In disputes arising from these general conditions, the parties, renouncing any other jurisdiction, submit to the Courts and Tribunals of the city of Valencia, Spain, where Conversa Spanish Institute is headquartered.

9.4 Mediation and Arbitration

Before any legal proceedings, it would be encouraged to seek resolution through mediation or arbitration. If mediation fails, arbitration may be pursued with proceedings conducted in Valencia.

9.5 Formal Legal Actions

If resolution through the ODR platform, mediation, or arbitration is not successful, formal proceedings may be initiated. Both parties agree to submit to the jurisdiction of the Courts of Valencia for the resolution of disputes, as stipulated under the terms of our agreement and Spanish law.

10: Changes to Terms and Conditions

10.1 Right to Amend

Conversa Spanish Institute reserves the right to modify these Terms and Conditions at any time to better align with evolving legal standards, adapt to new educational practices, or enhance security. Changes may affect sections including, but not limited to, enrollment processes, fee structures, and dispute resolution methods.

10.2 Notification of Changes

We commit to notifying students of significant changes in a timely manner. This notification will be made through:

• A prominent notice on our website.
• Direct communications via email or through the student portal, ensuring all affected parties are aware and able to review the changes.

10.3 Acceptance of Changes

Continued use of Conversa Spanish Institute’s services after the introduction of these changes will be regarded as acceptance of the new Terms and Conditions. We encourage students to review any amendments carefully. If a student does not agree with the changes, they have the option to discontinue using our services, and where applicable, can withdraw from their courses in line with our cancellation policy outlined in Section 2.

10.4 Effective Date and Transition

Changes will take effect immediately upon their posting on the website unless specified otherwise. Any courses or disputes that are underway at the time of these changes will be handled according to the terms that were in effect at the time the course began or the dispute arose.

11: Termination of Services

11.1 Termination by the Student

Students may terminate their enrollment with Conversa Spanish Institute at any time. To do so, students must submit a written notice to the administration, clearly stating their intent to terminate. The effective date of termination will be the date the notice is received by the Institute.

11.2 Termination by Conversa Spanish Institute

Conversa Spanish Institute reserves the right to terminate a student’s enrollment under certain conditions, which include, but are not limited to:

• Non-compliance with the Institute’s academic and conduct standards as outlined in Section 5.
• Failure to meet financial obligations as specified in Section 3.
• Any actions that significantly disrupt the learning environment or pose a risk to the safety and well-being of other students and staff.

11.3 Notice of Termination

Conversa Spanish Institute reserves the right to terminate a student’s enrollment immediately in cases of serious misconduct, non-compliance with the Institute’s academic and conduct standards, or breach of these Terms and Conditions. In such instances, no prior notice is required, and termination will be effective immediately upon decision.

For less severe infractions, students will be provided with a written notice of termination at least 14 days prior to the effective date, allowing time for any possible resolution. This notice period serves to facilitate communication between the student and the Institute to discuss potential remedial actions unless the severity of the situation warrants immediate termination.

11.4 Consequences of Termination

Upon termination:

• Access to the Institute’s facilities, resources, and services will be revoked.
• Students will not be eligible for any refunds of tuition already paid, except as outlined in the refund policy under Section 2.9.
• Any outstanding financial obligations must be settled immediately upon termination.

11.5 Appeal Process

Students have the right to appeal a termination decision. Appeals must be submitted in writing within 10 days of receiving the notice of termination. The appeal should be addressed to the Director, which will review the decision and notify the student of the outcome within 30 days of the appeal submission.

11.6 Record of Termination

A record of termination and the reasons for the termination will be maintained by Conversa Spanish Institute as part of the student’s permanent record, accessible in accordance with the privacy policy outlined in Section 6 and our extended Privacy Policy.